ATTENTION PLEASE – MAINTENANCE ALERT |
|
Most of you are aware the SSL certificate update last weekend did not go well. It turns out the certificate company, Sectigo, made a mistake and issued us a certificate with some faults. We have obtained a new certificate and, in doing our best to avoid any further disruption, will implement it at noon (EDT) on Saturday.
It can take up to 24 hours to propagate throughout all of the internet servers worldwide. We will be monitoring closely. You should see no disruptions, and nothing further should be required from you. If we detect even the slightest problem, we can roll back to the current configuration.
|
Help Us Help You |
|
|
|
Fintech Features
- Integrated Payment Processing
- Collect from Field or Office
- msPRO Field App (Manual/Blue Tooth/myServicePayLink)
- msPRO (Virtual Terminal/PRO Customer Invoice/myServicePayLink)
- QBO Integration
- CallPop Integration
|
|
New Features
- Truck Inventory
- Automatic Tech Scheduling (Beta)
- Enhanced Dispatch Board (Dev)
- Speed improvement
- More Modern features
|
|
Customer Engagement Programs
- Reputation Management and Competitive Analysis
- Social Media Review Repair (CRP365)
|
|
Personnel Services
- RecruitingPath (Automated personnel recruiting and tracking)
- Virtual Services (fill short- and long-term needs)
|
|
Customer Management
- Customer Self-Scheduling (myServiceScheduler) 24X7 Web Accessed
- AutoCall 3rd Party Notification (Voice or Text)
- Service Agreements
- Check Lists
- Customer Text Messaging
- Job photos attached to workorder
- I-EWOM (AHS)
- Electronic Work Order Creation for 3rd Party W/O’s
Scheduling & Dispatch - Map View Dispatching
Field Automation
- Tech Notification of Work Orders
- Collecting Parts & Labor Costs
- Job photos attached to workorders (iOS)
Invoicing
- Customer Invoicing (Field and Office)
- Field and Office Payment Processing
- QuickBooks Integration (OnLine)
Management Reports
|
|
Customer Requested Modifications
- Texting Customizations
- Customer Surveys (AHS and Others)
- myServiceScheduler Texting Integration
- Dispatch Board Modification – Time Select
- Job Photos feature (iOS devices)
- Transfer Tab (equipment, workorder, invoice)
- Timecard (web based)
- Brand Identification in W/O’s
- Equipment Filter
- Customized Report Creation
- File Attachment Feature
- Service Agreement Notification
- Changes to Home Screen (Billable Items& Equipment Tabs)
- QBO
- Service Agreement Notifications
|
